Frequently asked questions

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You have 14 days from the date you received your order to exchange or return item(s).

You can send your return to the following adress :

Cotton Project SAU - LAIA ALEN

Bisbe Serra 13

17800 Olot - Girona


We'll proceed with the refund once we receive it . Please note the refund may take 3-4 working days to appear in your bank or paypal account.

You can write us an email to if any further doubt.

If you place your order within in Spain it usually takes 3-4 working days maximum.

However, if you are in a hurry you can always choose the express shipping option 1-2 working days.

Please note the first working day is the day after we receive your order.

For international orders, within the EU it usually takes 4-5 days . We ship via DHL.

For the US and Asia, it may take 8-10 days and we ship via DHL.

Please note we don't take care of any potential charges you may have to face in terms of customs taxes.

For showroom matters, Also we work with XXL Comunicacion with showrooms in Madrid and Barcelona. You can contact them also

For any furhter question

We strongly reccomend you to dry clean or hand wash your bag. Due to the delicate nature of this product please avoid strong solvents when cleaning.

Depending on the status of your order, it may be possible to cancel an item or change it to a different size.

If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do ( +34 972 262262 from 8 to 18h GMT+1)

You can also write us here